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New website launched for state utilities

Intent is to help residents and local government find information in one place
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Michigan Attorney General Dana Nessel today launched a new website dedicated to the Department's work intervening in utility cases on behalf of Michigan ratepayers. The new site is intended to help residents and local units of government find multiple sources of information in one place. 

The website highlights the Department’s Power Outage Credit Feedback & Inquiry Form. This form provides an outlet for feedback to help the Attorney General track outage-related trends and patterns to help with her ratepayer advocacy. Consumers who believe they were owed a credit for a power outage, but didn’t receive it, or received less than they believed they were owed are also encouraged to complete the form. The form is available for both residential and business customers. 

 The site also includes: 

  • Updated information on outage credit criteria for utilities regulated by the Michigan Public Service Commission (MPSC). 
  • Links for residents to attend meetings of, or file their own comment before, the MPSC. 
  • Links to the 2023 Utility Performance Report so residents can see how their provider ranks 
  • Frequently Asked Questions so consumers can know who to contact with concerns, how rates are determined, what options are available to consumers and more. 
  • A video highlighting the Utilities Imposter Scam. 

Since taking office in 2019, Attorney General Nessel has intervened in every single rate case brought before the MPSC, resulting in over $3.2 billion in savings for ratepayers. The AG has also called for greater reliability and transparency standards from the utilities

“Michigan consumers don’t have a choice in who provides their home with the electricity and gas they need to survive. This is why I have taken such an active role in preventing rate increases and holding our utility companies accountable to the residents they serve,” said Nessel. “It is my hope that this website makes it easier for ratepayers to understand how the utilities work and, more importantly, get involved themselves in opposing the seemingly nonstop barrage of cost increases.” 

The site can be found at the Department of Attorney General utilities page